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- Faqs -
OUR RESPONSE TO COVID-19
How are you addressing COVID-19 (coronavirus)?
What precautions are you taking when reopening showrooms?
See all 2 articles
THE BLACK TUX BASICS
What is The Black Tux?
How do I rent from The Black Tux?
What products do you offer?
I am a groom or event creator. How do I set all this up?
How do I partner with The Black Tux?
How far in advance should I place my order?
See all 11 articles
FIT AND SIZING
How do I know my sizes?
How do I check the sizes I ordered?
What sizes do you carry?
Which shirts can I wear cufflinks and button studs with?
What is special about your tuxedo pants?
Is it normal to wear a tuxedo or suit in the summer?
See all 7 articles
SHIPPING POLICIES
How will my order be shipped?
Where should I ship my rental?
How can I update my shipping address?
How much is shipping?
When will my order arrive?
What if I place my order fewer than 5 days before my event?
See all 9 articles
GARMENT CARE
Do socks come with my order?
Do I need to press or dry clean my rental?
What happens if I damage my rental?
See all 3 articles
RETURNS AND CANCELLATIONS
How and where do I return my rental?
I lost my return label. How do I get a new one?
Can I change my order?
What happens if my event is canceled or postponed?
What happens if I return my rental late?
I returned my personal item(s) in my box. How can I get my items back?
See all 7 articles
WEDDING PARTIES
Do you offer discounts for a full wedding party?
What do I do if I’m having a destination wedding?
Can I set up an event for my participants if I am not buying or renting from The Black Tux?
Can I pay for some or all of my participant's orders?
How do I change my groomsmen's orders?
Can I add, remove, or swap an item after checkout?
See all 14 articles
PAYMENT
When will my card be charged?
What cards are accepted?
Why is my promo code not working?
Why am I being charged a damage waiver and/or sales tax for my rental order?
I’m having trouble checking out.
Why do I need to enter my credit card information if my total is $0?
See all 7 articles
WHEN YOUR ORDER ARRIVES
What do I do when my order arrives?
My items don't fit. What do I do?
Does my replacement order have to be sent to the same address?
Can I get my items tailored?
When will I receive my replacement order?
Do you charge for my replacement order?
See all 7 articles
HOME TRY - ON
What is the home try-on program?
How do I set up a home try-on?
When does the home try-on order arrive?
What items can I receive in a home try-on order?
Can you send me multiple styles or sizes in my home try-on order?
Can I get multiple home try-on orders?
See all 11 articles
SHOWROOM AND NORDSTROM
Do I have to schedule an appointment?
How far in advance of my event do I have to schedule an appointment?
What happens if I'm running late to my appointment?
What can I expect during my appointment?
Can I pick up my order at a showroom location?
Which products are available at your showroom?
See all 14 articles
VIDEO SERIES: STYLE & FIT FAQS
What’s the difference between lapel shapes?
Why do jackets have different numbers of buttons?
Do I button all the buttons on my suit?
Should I wear a bow tie or a necktie?
Do I have to wear a cummerbund with a tuxedo?
How can the groom stand out in the same tux as his groomsmen?
See all 15 articles
KEEPING MY RENTAL
Can I keep my rental?
Can I purchase your items?
What is your return policy after keeping my rental?
See all 3 articles
