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- Faqs -
THE BLACK TUX BASICS
What is The Black Tux?
How do I rent from The Black Tux?
How far in advance should I place my order?
How nice are your rental suits?
I love my rental. Can I buy it from you?
Can I receive a fabric swatch prior to ordering?
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MEASUREMENTS AND FIT
How do I get fitted for my rental?
What is the deadline for submitting my measurements?
How do I know my suit will fit?
How do I get a free tape measure?
What happens if my rental doesn’t fit?
What sizes do you carry?
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How does my rental get to me?
To what address should I ship my rental?
How much is shipping?
Do you ever charge a rush fee?
When does my rental arrive?
In what type of box is my rental shipped?
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Do I need to press my tux?
Who is responsible for the cleaning?
What happens if I damage or lose the rental?
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RETURNS AND CANCELLATIONS
How and where do I return my rental?
I lost my return label. How do I get a new one?
What if I’d like to change my order?
What should I do if my event is cancelled and I no longer need a rental?
What happens if I return my rental late?
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What do I do if I’m having a destination wedding?
Can I see a tuxedo or suit prior to placing an order for my event?
How do I set-up rentals for only my groomsmen?
How do I register each member in my wedding party?
Can I pay for some/all of my groomsmen’s orders?
Can I add, remove, or swap an item after checkout?
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When do you charge my credit card?
I’m having trouble checking out.
Why am I being charged a damage waiver and/or sales tax?
Is your payment method secure?
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WHEN YOUR ORDER ARRIVES
What do I do when my order arrives?
I have a fit issue. What do I do?
My garments look a little wrinkled. What do I do?
If I’m traveling, can you send the new sizes I need to my new address?
Can I tailor my garments?
When will I receive my replacement order?
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HOME TRY - ON
What is the Home Try-On program?
What items can I receive in a Home Try-On order?
Why aren’t all styles available for Home Try-On?
When does the Home Try-On order arrive?
Why am I unable to receive shoes for my free Home Try-On order?
What happens after I receive my Home Try-On order?
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