The Black Tux Help Center

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- Faqs -

How It Works

What is The Black Tux?

Do I need to press or dry clean my rental before and/or after my event?

How far in advance should I place my order?

How do I rent from The Black Tux?

What do I do when my order arrives?

It says the items I want to checkout for are sold out. What do I do?

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Wedding Parties

Do you offer discounts for a full wedding party?

How do I change my participant’s look?

Can I set up an event for my participants if I am not buying or renting from The Black Tux?

I’m a participant. How does it work for me?

Can I pay for some or all of my participant's orders?

Can I check on the status of each participants?

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Style, Fit, & Measurements

How much shirt cuff should show?

Do I button all the buttons on my suit?

Do I have to wear a cummerbund with a tuxedo?

Do you carry women's sizes?

How are my pants supposed to fit?

How can the groom stand out in the same tux as his groomsmen?

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Order Changes

Can I get my items tailored?

Do you charge for my replacement order?

Does my replacement order have to be sent to the same address?

How can I update something in my event?

I am missing an item from my order. What do I do?

My items don't fit. What do I do?

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Returns & Cancellations

How and where do I return my rental?

I lost / don’t have the return label. How do I get a new one?

Can I keep my rental?

Can I purchase your items?

What happens if I return my rental late?

How can I extend my rental?

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Shipping

How will my order be shipped?

Where should I ship my rental?

Where can I track my order?

How much is shipping?

How can I update my shipping address?

What happens if no one is home to receive my shipment?

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Payments & Discounts

When will my card be charged?

Why do I need to enter my credit card information if my total is $0?

I’m having trouble checking out.

What cards are accepted?

Why am I being charged a damage waiver and/or sales tax for my rental order?

Can I use my credit and promo code?

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In-Person Fitting

Do I have to schedule an appointment?

How do I book a showroom appointment?

What can I expect during my appointment?

How far in advance of my event do I have to schedule an appointment?

What precautions have you taken in the showrooms?

How many people can I bring to an appointment?

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David's Bridal

Why do you no longer offer measurement appointments in store at David’s Bridal?

Who is David’s Bridal and why are you partnering with them?

Can I try on your suits and tuxedos at a David’s Bridal store?

Does The Black Tux offer color-matching for the different color options at David’s Bridal?

Can customers pick-up or drop-off orders from The Black Tux at a David’s Bridal store?

Can I use a David’s Bridal gift card, promo codes, coupons, or rewards to pay for my order with The Black Tux?

See all 8 articles

The Black Tux Help Center

Have a Question? Search Our FAQs.

NEED A DIFFERENT SIZE?

- Faqs -

How It Works

Wedding Parties

Style, Fit, & Measurements

Order Changes

Returns & Cancellations

Shipping

Payments & Discounts

In-Person Fitting

David's Bridal