The Black Tux Help Center

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- Faqs -

OUR RESPONSE TO COVID-19

How are you addressing COVID-19 (coronavirus)?

What precautions have you taken when reopening showrooms?

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THE BLACK TUX BASICS

Do I need to rent an entire outfit?

It says the items I want to checkout for are sold out. What do I do?

What is The Black Tux?

How do I rent from The Black Tux?

What products do you offer?

Do you have locations/stores where customers can see items in person or get fitted for their orders?

See all 15 articles
DAVID'S BRIDAL PARTNERSHIP

Will the quality, style, or fit of The Black Tux garments change now that you’ve partnered with David’s Bridal?

Who is David’s Bridal and why are you partnering with them?

Does David’s Bridal own The Black Tux (or vice versa)?

How do I schedule a measurement appointment at David’s Bridal?

How do I cancel/reschedule my measurement appointment at David’s Bridal?

Can I bring other members of my wedding party to my measurement appointment to also have measurements taken?

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FIT AND SIZING

Do your ties come tied?

How do I know my sizes?

How do I check the sizes I ordered?

What sizes do you carry?

Which shirts can I wear cufflinks and button studs with?

What is special about your tuxedo pants?

See all 8 articles
SHIPPING POLICIES

How will my order be shipped?

Where should I ship my rental?

How can I update my shipping address?

How much is shipping?

When will my order arrive?

What if I place my order fewer than 5 days before my event?

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GARMENT CARE

Do I need to press or dry clean my rental?

What happens if I damage my rental?

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RETURNS AND CANCELLATIONS

How and where do I return my rental?

I lost my return label. How do I get a new one?

Can I change my order?

What happens if my event is canceled or postponed?

What happens if I return my rental late?

I returned my personal item(s) in my box. How can I get my items back?

See all 7 articles
WEDDING PARTIES

Do you offer discounts for a full wedding party?

What do I do if I’m having a destination wedding?

Can I set up an event for my participants if I am not buying or renting from The Black Tux?

Why do you ask for my partner’s information?

Where can I add my partner’s information?

Can my partner log in?

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PAYMENT

When will my card be charged?

What cards are accepted?

How do I use my credit?

Why is my promo code not working?

How do I know if I used my account credit on my order?

Can I use my credit and promo code?

See all 11 articles
WHEN YOUR ORDER ARRIVES

What do I do when my order arrives?

My items don't fit. What do I do?

Does my replacement order have to be sent to the same address?

Can I get my items tailored?

When will I receive my replacement order?

Do you charge for my replacement order?

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HOME TRY - ON

What is the home try-on program?

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SHOWROOM AND NORDSTROM

Do I have to schedule an appointment?

How far in advance of my event do I have to schedule an appointment?

What happens if I'm running late to my appointment?

What can I expect during my appointment?

Can I pick up my order at a showroom location?

Which products are available at your showroom?

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VIDEO SERIES: STYLE & FIT FAQS

What’s the difference between lapel shapes?

Why do jackets have different numbers of buttons?

Do I button all the buttons on my suit?

Should I wear a bow tie or a necktie?

Do I have to wear a cummerbund with a tuxedo?

How can the groom stand out in the same tux as his groomsmen?

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KEEPING MY RENTAL

Can I keep my rental?

Can I purchase your items?

What is your return policy after keeping my rental?

See all 3 articles

The Black Tux Help Center

Have a Question? Search Our FAQs.

NEED A DIFFERENT SIZE?

- Faqs -

OUR RESPONSE TO COVID-19

THE BLACK TUX BASICS

DAVID'S BRIDAL PARTNERSHIP

FIT AND SIZING

SHIPPING POLICIES

GARMENT CARE

RETURNS AND CANCELLATIONS

WEDDING PARTIES

PAYMENT

WHEN YOUR ORDER ARRIVES

HOME TRY - ON

SHOWROOM AND NORDSTROM

VIDEO SERIES: STYLE & FIT FAQS

KEEPING MY RENTAL