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- Faqs -
THE BLACK TUX BASICS
What is The Black Tux?
How do I rent from The Black Tux?
What products do you offer?
I am a groom or event creator. How do I set all this up?
How do I partner with The Black Tux?
How far in advance should I place my order?
See all 15 articles
FIT AND SIZING
Can I mix and match suit and tuxedos items?
How can I get fitted?
How do I try on my sizes before my event?
What is the deadline for submitting my sizes?
How do I know my suit or tuxedo will fit?
How do I check the sizes I ordered?
See all 14 articles
SHIPPING POLICIES
My items don't fit back in the box. What do I do?
How does my rental get to me?
What address should I ship my rental?
How can I update my shipping address?
How much is shipping?
Do you ever charge a rush fee?
See all 15 articles
GARMENT CARE
Do socks come with my order?
Do I need to press my tux?
Who is responsible for the cleaning of rental garments?
What happens if I damage or lose a rental?
See all 4 articles
RETURNS AND CANCELLATIONS
How and where do I return my rental?
Can I return my order from an international country?
I lost my return label. How do I get a new one?
What if I’d like to change my order?
I don’t like my suit/tux. Can I swap it for a different style?
What should I do if my event is cancelled and I no longer need my order?
See all 11 articles
WEDDING PARTIES
Do you offer discounts or a free rental for the groom for bringing a full wedding party?
What do I do if I’m having a destination wedding?
Can I see and try on a tuxedo or suit prior to placing an order for my event?
Can I set up an event for my participants if I am not buying or renting from The Black Tux myself?
How do I register each member in my wedding party?
Can I pay for some or all of my participant's orders?
See all 18 articles
PAYMENT
Your transaction will settle within 24 hours of checkout.
When will my credit card be charged?
Do you accept international credit cards?
Do you accept gift cards or prepaid credit cards?
I have a promo code but it isn't working at the checkout screen.
When do you charge my credit card?
See all 11 articles
WHEN YOUR ORDER ARRIVES
What do I do when my order arrives?
My rental doesn't fit. What do I do?
My garments look a little wrinkled. What do I do?
If I’m traveling, can you send my replacement order to my new address?
Can I tailor my rental?
When will I receive my replacement order?
See all 9 articles
HOME TRY - ON
What is the home try-on program?
How do I set up a home try-on?
When does the home try-on order arrive?
What items can I receive in a home try-on order?
Why can't I add shoes to my home try-on order?
Can you send me multiple styles or sizes in my home try-on order?
See all 14 articles
SHOWROOM AND NORDSTROM
Do I have to schedule an appointment?
When should I schedule a showroom appointment?
How far in advance of my event do I have to schedule an appointment?
What happens if I'm running late to my appointment?
What can I expect during my appointment/fitting?
Can I exchange sizes or request a replacement in the showroom?
See all 21 articles
VIDEO SERIES: STYLE & FIT FAQS
What’s the difference between lapel shapes?
Why do jackets have different numbers of buttons?
Do I button all the buttons on my suit?
Should I wear a bow tie or a necktie?
Do I have to wear a cummerbund with a tuxedo?
How can the groom stand out in the same tux as his groomsmen?
See all 15 articles
KEEPING MY RENTAL
Can I keep my rental?
Can I buy new retail items?
How do your suits compare?
What is your return policy after keeping my rental?
See all 4 articles
