Try everything on within 24-48 hours of receiving your order to see how it fits. Also be sure to keep your suit on a hanger to allow any wrinkles to fall out. If something doesn't fit, whether you bought or rented from us, start simply by requesting a replacement. You can request a replacement by going to ‘My Events’ and select the event you need a new item for. On your event page, select ‘Request a Replacement’. You will be able to let us know what you need a replacement of. You can find more information at My rental doesn't fit. What do I do?. Once we receive your request, one of our customer care agents will get back to you to confirm the details of your replacement order.
If you rented from us, contact us within 48 hours of receiving your rental to avoid rush shipping fees. You can hold onto all items (including those that didn't fit) until after the event and return them together.
If you bought from us, you can hold onto your current size until you receive your replacement size. Once you receive your replacement, make your final decision as to which size works best for you, then return one of them within 7 days of receiving your replacement. If not returned within 7 days, you will be charged for the replacement item.
If you bought from us and it isn’t perfect, go to ‘My Events’ and select the event you need a new item for. On your event page, select ‘Request a Replacement’. You will be able to let us know what you need a replacement of. Please note our 30 day retail return policy.
