Not to worry—we’re here to make sure you have the right sizes with time to spare before your event.
If the length is off on the pants or jacket sleeves, you are welcome to visit a local tailor or dry cleaner to have the garments adjusted to your desired length (without cutting the fabric). See Can I tailor my rental? for rules on tailoring.
If you have any fit issues beyond the length of the jacket sleeves or pants for rental or purchased items, please request a replacement.
- Go to ‘My Events’ in ‘Account’ at the top of the home page.
- Select the event you need a new item for.
- Select ‘Request a Replacement’.
- Select the items that you need replacements for.
- Answer the questions about how the item(s) don’t fit just right.
One of our Customer Care agents will get back to you to confirm the details of your replacement order. You may return all items to us after your event. If you contact us after the 48 hour period, rush shipping fees may apply.
*If you have placed your order 2-4 business days before your event, please follow our guidelines for last-minute orders here.