It can take up to 6 days for your replacement to get to you from the day you get a response from our Customer Care agent. When filling out the replacement form on your ‘My Events’ page, make sure to let us know if you are traveling, so we can send it to you a little quicker.
Reach out to us for a replacement order as close to getting your original order as possible (we suggest within 48 hours) so you don’t have to pay a rushed shipping fee for the replacement. There is more information at Do you charge for replacement orders?