If you are renting from us:
It’s very important that you submit your replacement request within 48 hours of receiving your order. The quickest way to submit your request is through our self-service replacement form. Once we receive your request, one of our agents will review the information you've provided to coordinate when the replacement order will be set to arrive. Depending on your zip code, it should take no more than 4 or 5 business days.
If you are buying from us:
It depends! We'll figure it out once you fill out the replacement form. If your event is coming up soon or if you need it by a certain date, we can express ship you a replacement for a shipping fee. If you're in no hurry to receive it, shipping can take anywhere between 2 and 8 days, depending on your location. In this case, shipping is free.
