I’m unable to checkout for my home try-on order. Why?

If the event is less than 4 weeks away, we will not have enough time to go through the full Home Try-On experience. In this case, we suggest placing your real rental or purchase order as soon as possible. We ship all of our rental orders to arrive ten (10) days prior to the event date to allow you to try the items on and let us know if something doesn't fit quite right.

If you are a participant in an event or if you have gotten a Home Try-On in the past, we are unable to send you a Home Try-On even if your event is more than 4 weeks away. To learn more see Can all the members of my party receive a home try-on? and Can I get multiple home try-on orders?

Was this article helpful?

Articles in this section

See more