As nationwide restrictions on large gatherings begin to lift, our team is responding to a surge of requests, leading to very long hold times and delayed email responses. For this reason, we have temporarily turned off our phones to assist customers in the most efficient way possible, via email. We understand the importance of your request, and our team is working quickly to respond to every inquiry.
If you have already sent an email to firstname.lastname@example.org, our team will connect with you as soon as possible. To avoid further delays in processing your request, we ask that you do not send multiple emails.
Monday-Friday: 9am-5pm EST
Saturday & Sunday: Closed
Our team is available via email@example.com 7 days a week, and will respond to your request as soon as possible.
How do I request a replacement/exchange for my order?
To request a replacement order, please log into your account at www.theblacktux.com, and select your current event from the homepage. From there, you will see your order, the items included in your order, and can select which items need replacing.
Please note that if the fit issue is simply due to the length of your jacket sleeves and/or pant legs, customers are able to have adjustments made by a local tailor. As long as no fabric is cut and you send us a picture of your receipt, we're happy to reimburse you up to $15 per alteration.
How do I schedule a showroom, Nordstrom, or David's Bridal appointment?
To schedule an appointment at one of our standalone showrooms, Nordstrom, or David's Bridal locations, visit our showroom page. You can find full instructions on how to schedule an appointment below.
The Black Tux showrooms and Nordstrom locations
David's Bridal locations
How can I update my shipping address?
If you need to update your shipping address, please fill use our Update Shipping Information form. Once we receive your updated shipping address information, one of our Customer Care agents will get back to you to confirm your new address.
How soon should I place an order with The Black Tux?
If you are the groom or event creator setting up the order for your wedding party, we recommend doing so 2-3 months prior to the date of the wedding.