You will receive an email from the event creator that will let you know that a look has been chosen for you. Select the link in the email to get to our website and sign up for an account (if you don’t have one already). Since the event creator already chose a look for you, all you need to do is give us your sizes and checkout.
You will be able to select if you would like to rent or buy the items that are selected (if available for purchase), then you will be asked to put in your sizes. Though you may not know your formal wear sizing, our fit algorithm will take the sizes you can provide us with and convert them to the sizes that will fit you best in our garments. If you prefer an in-person fitting in one of our showrooms or select Nordstrom locations, please book an appointment on our showrooms page. Whichever method you use to determine your sizes, we will send your garments to arrive 10 days before your event, granted that you have completed checkout 21 business days prior to the big day.
Once you’ve answered the fit survey and decided whether you want to rent or buy, you can proceed to checkout. If the event creator has paid for you already, we will still need your credit card information for any applicable incidentals, such as rush shipping fees, unreturned items, damaged items, or in case you choose to keep any garments after your rental. We will also need your shipping address.
We send out rental items to arrive 10 days before your event to give you enough time to try on all of the items and let us know if anything doesn’t fit quite right. We try to get it right the first time, but if you require a replacement, you can read more about the process on our replacement page. We ask that you return your rental order 3 days after your event date. For more information on how to return your rental, please see our returns page.