This depends on your order status and the changes you need to make.
Before checkout:
- Access ‘My Events’.
- Select the event that you need to edit.
- Select your event date at the top right to open the side panel.
- From here you can update a look, add or remove participants, choose to pay for someone's entire look, update your event date, or change the name of your event.
After checkout:
- Update your size (must be over at least 30 days before to your event)
- Access ‘My Sizes’.
- Select ‘Edit’ under the size you need to update.
- Select ‘Save’.
- Add items
- Access the order through 'My Event'.
- Select 'Add Items'.
- Select the category for the item (e.g., accessories).
- Find and add the item to your cart.
- Checkout.
- You will receive an emailed receipt and see the items added to your order.
- Remove items
- Access the order through 'My Event'.
- Select “Remove items”
- Select the items you want to remove
- Submit your request.
- A Customer Experience Associate will be in contact to process your request.
- Manage Participants
- Update shipping address
- Access the order in ‘My Events’.
- Select 'Edit' next to your shipping address.
- Update your delivery details.
- Select 'Save Changes'.
- Confirm your 'USPS Verified Address'.
- We recommend using the USPS Verified Address to help ensure your items will be delivered to the correct location.
- Change Event Date
- Cancel Order
For any other order changes, please contact us and a member of our customer care team will reach out to you as soon as possible.