Our thoughts are with everyone affected by the COVID-19 outbreak, and we send our gratitude to those working to minimize the human impact. We understand how much planning goes into every event, and we're here to offer support in these uncertain times.
What if my event is canceled or postponed due to COVID-19?
If you have a rental order with us, we've got your back.
Postponement: If your event is being rescheduled, we can place a hold on your order(s) and keep all your event details, reserved styles and sizes in our system. Let us know here, and we’ll make the update to your event.
Cancellation: For cancellations that are forty-five (45) days or more in advance, we can provide a credit for the full cost of your rental order or a refund to the original form of payment. Between 21-45 days before your event, we can provide a full credit equaling the cost of your rental for a future order (as garments and sizes have been allocated for your order 45 days prior to events). If your event is in fewer than 21 days, we can provide a full credit equaling the cost of your rental for a future order (as orders ship 21 days prior to events-typically future credit minus $40 for shipping). All credits expire 18 months from the day of cancellation.
We just require that you let us know before your event date has already occurred. Please use this form for cancellation requests.
For purchases, see our Retail Return Policy for more information.
Sending Back Your Rental: If you have a rental or home try-on order that needs to be returned, and you're unable to visit a UPS location due to the restrictions of COVID-19, you can also schedule a pickup with UPS here to return your items safely.
How can I plan my event and find my sizes?
We were born online, so we’re here for you from the safety and comfort of your home. If you’re just starting to plan your event, you can preview our garments, coordinate colors, and get measured to find your sizes at one of over 300 locations nationwide. Schedule an appointment here.
Our cleaning processes
While scientific information specific to COVID-19 is still developing, our high-temperature dry cleaning and steaming processes are designed to kill all cold and flu viruses, and we have no reason to believe these would be ineffective against COVID-19.
In addition, reusable garment bags and all accessories are disinfected after every use. We do not reuse packaging materials.
Continued planning and protection
The health of our customers and employees continues to be our top priority. We closely monitor the data and recommendations from the CDC and WHO, and update our practices as needed with your safety in mind.
To prevent the spread of COVID-19 in our communities, we have adjusted our policies to ensure our fulfillment and showroom teams have the support they need. You can learn more about the new policies we have implemented to ensure a safe showroom environment here.
We hope you stay healthy, and we look forward to continuing to serve you for your most important moments.
Please note: We’re currently seeing an unprecedented return of demand as things begin to open back up, and some customers have experienced longer than usual hold times by phone. We’re working to reduce hold times, and we apologize if there’s any delay in reaching us during this time.