FAQs

How It Works

• What is The Black Tux?
• Do I need to press or dry clean my rental before and/or after my event?
• How far in advance should I place my order?
• How do I rent from The Black Tux?
• What do I do when my order arrives?
• It says the items I want to checkout for are sold out. What do I do?
• See all 17 articles

Wedding Parties

• Do you offer discounts for a full wedding party?
• How do I change my participant’s look?
• Can I set up an event for my participants if I am not buying or renting from The Black Tux?
• I’m a participant. How does it work for me?
• Can I pay for some or all of my participant's orders?
• Can I check on the status of each participants?
• See all 16 articles

Style, Fit, & Measurements

• How much shirt cuff should show?
• Do I button all the buttons on my suit?
• Do I have to wear a cummerbund with a tuxedo?
• Do you carry women's sizes?
• How are my pants supposed to fit?
• How can the groom stand out in the same tux as his groomsmen?
• See all 20 articles

Order Changes

• Can I get my items tailored?
• Do you charge for my replacement order?
• Does my replacement order have to be sent to the same address?
• How can I update something in my event?
• I am missing an item from my order. What do I do?
• My items don't fit. What do I do?

Returns & Cancellations

• How and where do I return my rental?
• I lost / don’t have the return label. How do I get a new one?
• Can I keep my rental?
• Can I purchase your items?
• What happens if I return my rental late?
• How can I extend my rental?
• See all 10 articles

Shipping

• How will my order be shipped?
• Where should I ship my rental?
• Where can I track my order?
• How much is shipping?
• How can I update my shipping address?
• What happens if no one is home to receive my shipment?
• See all 10 articles

Payments & Discounts

• When will my card be charged?
• Why do I need to enter my credit card information if my total is $0?
• I’m having trouble checking out.
• What cards are accepted?
• Why am I being charged a damage waiver and/or sales tax for my rental order?
• Can I use my credit and promo code? 
• See all 11 articles

In-Person Fitting

• Do I have to schedule an appointment?
• How do I book a showroom appointment?
• What can I expect during my appointment?
• How far in advance of my event do I have to schedule an appointment?
• What precautions have you taken in the showrooms?
• How many people can I bring to an appointment?
• See all 15 articles

David's Bridal

• Why do you no longer offer measurement appointments in store at David’s Bridal?
• Who is David’s Bridal and why are you partnering with them?
• Can I try on your suits and tuxedos at a David’s Bridal store?
• Does The Black Tux offer color-matching for the different color options at David’s Bridal?
• Can customers pick-up or drop-off orders from The Black Tux at a David’s Bridal store?
• Can I use a David’s Bridal credit or gift card to pay for my order with The Black Tux?
• See all 7 articles