THE BLACK TUX BASICS
- How are you addressing COVID-19 (coronavirus)?
- What is The Black Tux?
- How do I rent from The Black Tux?
- What products do you offer?
- I am a groom or event creator. How do I set all this up?
- How do I partner with The Black Tux?
FIT AND SIZING
- Can I mix and match suit and tuxedos items?
- How can I get fitted?
- How do I try on my sizes before my event?
- What is the deadline for submitting my sizes?
- How do I know my suit or tuxedo will fit?
- How do I check the sizes I ordered?
SHIPPING POLICIES
- My items don't fit back in the box. What do I do?
- How does my rental get to me?
- What address should I ship my rental?
- How can I update my shipping address?
- How much is shipping?
- Do you ever charge a rush fee?
GARMENT CARE
RETURNS AND CANCELLATIONS
- How and where do I return my rental?
- Can I return my order from an international country?
- I lost my return label. How do I get a new one?
- What if I’d like to change my order?
- I don’t like my suit/tux. Can I swap it for a different style?
- What is your refund policy?
WEDDING PARTIES
- Do you offer discounts or a free rental for the groom for bringing a full wedding party?
- What do I do if I’m having a destination wedding?
- Can I see and try on a tuxedo or suit prior to placing an order for my event?
- Can I set up an event for my participants if I am not buying or renting from The Black Tux myself?
- How do I register each member in my wedding party?
- Can I pay for some or all of my participant's orders?
PAYMENT
- Your transaction will settle within 24 hours of checkout.
- When will my credit card be charged?
- Do you accept international credit cards?
- Do you accept gift cards or prepaid credit cards?
- I have a promo code but it isn't working at the checkout screen.
- When do you charge my credit card?
WHEN YOUR ORDER ARRIVES
- What do I do when my order arrives?
- My rental doesn't fit. What do I do?
- My garments look a little wrinkled. What do I do?
- If I’m traveling, can you send my replacement order to my new address?
- Can I tailor my rental?
- When will I receive my replacement order?
HOME TRY - ON
- What is the home try-on program?
- How do I set up a home try-on?
- When does the home try-on order arrive?
- What items can I receive in a home try-on order?
- Why can't I add shoes to my home try-on order?
- Can you send me multiple styles or sizes in my home try-on order?
SHOWROOM AND NORDSTROM
- Do I have to schedule an appointment?
- When should I schedule a showroom appointment?
- How far in advance of my event do I have to schedule an appointment?
- What happens if I'm running late to my appointment?
- What can I expect during my appointment/fitting?
- Can I exchange sizes or request a replacement in the showroom?
VIDEO SERIES: STYLE & FIT FAQS
- What’s the difference between lapel shapes?
- Why do jackets have different numbers of buttons?
- Do I button all the buttons on my suit?
- Should I wear a bow tie or a necktie?
- Do I have to wear a cummerbund with a tuxedo?
- How can the groom stand out in the same tux as his groomsmen?