OUR RESPONSE TO COVID-19
THE BLACK TUX BASICS
- What is The Black Tux?
- How do I rent from The Black Tux?
- What products do you offer?
- I am a groom or event creator. How do I set all this up?
- How do I partner with The Black Tux?
- How far in advance should I place my order?
FIT AND SIZING
- How do I know my sizes?
- How do I check the sizes I ordered?
- What sizes do you carry?
- Which shirts can I wear cufflinks and button studs with?
- What is special about your tuxedo pants?
- Is it normal to wear a tuxedo or suit in the summer?
SHIPPING POLICIES
- How will my order be shipped?
- Where should I ship my rental?
- How can I update my shipping address?
- How much is shipping?
- When will my order arrive?
- What if I place my order fewer than 5 days before my event?
GARMENT CARE
RETURNS AND CANCELLATIONS
- How and where do I return my rental?
- I lost my return label. How do I get a new one?
- Can I change my order?
- What happens if my event is canceled or postponed?
- What happens if I return my rental late?
- I returned my personal item(s) in my box. How can I get my items back?
WEDDING PARTIES
- Do you offer discounts for a full wedding party?
- What do I do if I’m having a destination wedding?
- Can I set up an event for my participants if I am not buying or renting from The Black Tux?
- Can I pay for some or all of my participant's orders?
- How do I change my groomsmen's orders?
- Can I add, remove, or swap an item after checkout?
PAYMENT
- When will my card be charged?
- What cards are accepted?
- Why is my promo code not working?
- Why am I being charged a damage waiver and/or sales tax for my rental order?
- I’m having trouble checking out.
- Why do I need to enter my credit card information if my total is $0?
WHEN YOUR ORDER ARRIVES
- What do I do when my order arrives?
- My items don't fit. What do I do?
- Does my replacement order have to be sent to the same address?
- Can I get my items tailored?
- When will I receive my replacement order?
- Do you charge for my replacement order?
HOME TRY - ON
- What is the home try-on program?
- How do I set up a home try-on?
- When does the home try-on order arrive?
- What items can I receive in a home try-on order?
- Can you send me multiple styles or sizes in my home try-on order?
- Can I get multiple home try-on orders?
SHOWROOM AND NORDSTROM
- Do I have to schedule an appointment?
- How far in advance of my event do I have to schedule an appointment?
- What happens if I'm running late to my appointment?
- What can I expect during my appointment?
- Can I pick up my order at a showroom location?
- Which products are available at your showroom?
VIDEO SERIES: STYLE & FIT FAQS
- What’s the difference between lapel shapes?
- Why do jackets have different numbers of buttons?
- Do I button all the buttons on my suit?
- Should I wear a bow tie or a necktie?
- Do I have to wear a cummerbund with a tuxedo?
- How can the groom stand out in the same tux as his groomsmen?