OUR RESPONSE TO COVID-19
THE BLACK TUX BASICS
- Do I need to rent an entire outfit?
- It says the items I want to checkout for are sold out. What do I do?
- What is The Black Tux?
- How do I rent from The Black Tux?
- What products do you offer?
- Do you have locations/stores where customers can see items in person or get fitted for their orders?
DAVID'S BRIDAL PARTNERSHIP
- Will the quality, style, or fit of The Black Tux garments change now that you’ve partnered with David’s Bridal?
- Who is David’s Bridal and why are you partnering with them?
- Does David’s Bridal own The Black Tux (or vice versa)?
- How do I schedule a measurement appointment at David’s Bridal?
- How do I cancel/reschedule my measurement appointment at David’s Bridal?
- Can I bring other members of my wedding party to my measurement appointment to also have measurements taken?
FIT AND SIZING
- Do your ties come tied?
- How do I know my sizes?
- How do I check the sizes I ordered?
- What sizes do you carry?
- Which shirts can I wear cufflinks and button studs with?
- What is special about your tuxedo pants?
SHIPPING POLICIES
- How will my order be shipped?
- Where should I ship my rental?
- How can I update my shipping address?
- How much is shipping?
- When will my order arrive?
- What if I place my order fewer than 5 days before my event?
GARMENT CARE
RETURNS AND CANCELLATIONS
- How and where do I return my rental?
- I lost my return label. How do I get a new one?
- Can I change my order?
- What happens if my event is canceled or postponed?
- What happens if I return my rental late?
- I returned my personal item(s) in my box. How can I get my items back?
WEDDING PARTIES
- Do you offer discounts for a full wedding party?
- What do I do if I’m having a destination wedding?
- Can I set up an event for my participants if I am not buying or renting from The Black Tux?
- Why do you ask for my partner’s information?
- Where can I add my partner’s information?
- Can my partner log in?
PAYMENT
- When will my card be charged?
- What cards are accepted?
- How do I use my credit?
- Why is my promo code not working?
- How do I know if I used my account credit on my order?
- Can I use my credit and promo code?
WHEN YOUR ORDER ARRIVES
- What do I do when my order arrives?
- My items don't fit. What do I do?
- Does my replacement order have to be sent to the same address?
- Can I get my items tailored?
- When will I receive my replacement order?
- Do you charge for my replacement order?
HOME TRY - ON
SHOWROOM AND NORDSTROM
- Do I have to schedule an appointment?
- How far in advance of my event do I have to schedule an appointment?
- What happens if I'm running late to my appointment?
- What can I expect during my appointment?
- Can I pick up my order at a showroom location?
- Which products are available at your showroom?
VIDEO SERIES: STYLE & FIT FAQS
- What’s the difference between lapel shapes?
- Why do jackets have different numbers of buttons?
- Do I button all the buttons on my suit?
- Should I wear a bow tie or a necktie?
- Do I have to wear a cummerbund with a tuxedo?
- How can the groom stand out in the same tux as his groomsmen?